About Us

Sales Executives forForex

 

GENERAL PURPOSE

Acting as a liaisonbetween the customer service and sales departments, you will maintain thecompany’s existing customer relationships and identify opportunities to solicitnew accounts.  You will be knowledgeable about all company products andservices in order to answer customer enquiries and be able to deal with directsales inquiries. 

MAIN JOB TASKS &RESPONSIBILITIES

Independentlyprovide appropriate general Company information about products and services

Identify,research, and resolve customer complaints.  Log and escalate complaints onCRM platform

Send monthlycommission statements to IBs and Referrals / Upload statements on member areaof web site and/or CRM interface

Answer“Request for Calls” received by email, and be available for Online Chat

Build andimprove relations with IB network through a loyalty program in conjunction withthe Sales Manager

Use existingdatabases to retrieve and reply to proposal requests, and solicit new accounts

Developprospects from existing non-active customers and referral leads; maintain a logfile for all sales queries

Coordinatewith Marketing department on the administration of marketing campaigns,promotional activities and trade shows

SKILLS AND COMPETENCIES:

Excellent interpersonal relations

Strong communication skills

PreviousExperience within the Forex industry

Time flexibility, required to workdifferent shifts

Techniques for dealing with a variety ofindividuals from various socio-economic, cultural and ethnic backgrounds, inperson and over the telephone.

Previous experience on CRM software

Computer literate