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- Category Customer Service
Customer Service Strategy
Having developed our own specialisedcustomer service strategy, we are able to provide a focused service thatenhances your brand value.
The Most SuitableStaff
Wechoose the most suitable agents to work on your account; tailor-made to yourneeds and requirements. We train our agents in sessions that are dedicated toyour products and services ensuring a professional attitude in dealing witheach and every matter, enquiry or complaint.
By having strict monitoringprocedures in place, we can control the quality of our calls and thereforeensure we deliver an excellent service. Our intelligent reporting providesinstant feedback of how each agent is performing against the agreed servicelevels. This is monitored until they achieve their target.
Ourexperienced Account Managers are able to work closely with you to achieveoptimum results from your strategic planning. Key members of our team are allinvolved with your project from the very beginning, ensuring a robust and clearunderstanding of your requirements. These members include: our Head ofOperations, Head Supervisors, dedicated Customer Service Trainers, QualityAssurance personnel, Team Managers and IT personnel
Regularcommunication and business review meetings help to ensure consistency and toreach the goals set in place for continuous improvement
Everycompany needs a world class customer service call centre team to deal with theunexpected such as delivery queries, product support and resolving questionsusing phone, email and web chat to communicate.
Ourcompany provides proficient and cost effective outsourced inbound call centreservices that are both flexible and scalable. As well as being one of the firstPCI DSS Level 1 compliant outsourced call centres in the UK.
FirstChoice offers a wide range of outbound services for both business to consumerand business to business. We have an upbeat, friendly and dedicated sales team,fully trained to sell your product to your targeted customer base.