IT Help Desk Specilist

Upcominds is a dynamic IT company with 25 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience. Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency. Find out more about us at www.upcominds.eu

We are looking for a talented IT Help Desk Specialist to join our team of IT professionals on behalf of one of our major clients in IT sector located in Nicosia Cyprus.

Our client is a leading multinational company with global presence and large multidimensional portfolio of projects including some of the most established and prestigious companies within the global landscape

Responsibilities:

• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs

Requirements:

• BSc/BA in IT, Computer Science or relevant field
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered

Benefits:

• Private Insurance
• 13^th salary
• The opportunity to work in a fast growing and dynamic team on challenging international projects
• Interesting and challenging work within large-scale projects
• International dynamic, fast-paced working environment
• Continuous learning (with the most modern methods), and fast career growth

 

We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.

Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job.