Spanish Client Support Agent VAC-15484A

Full Time
  • Post Date: October 17, 2017
  • Location cyprus, larnaca
  • Industry for the position Financial Services
  • Company StaffMatters Recruitment Specialists
Job Description

Our client, a well established Cysec Regulated Broker, is looking to hire a Client Support Agent for their offices in Larnaca.

Profile:

The company is an award winning forex and commodities broker providing trading services and facilities to both retail and institutional clients.

Responsibilities:

  • Deal directly with clients through phone, email and/or live chat
  • Obtain and evaluate all relevant information to handle inquiries correctly
  • Respond promptly to customer inquiries, handling and resolving them accordingly
  • Record details of all inquiries, comments and complaints
  • Communicate and coordinate issues with other departments
  • Direct requests and unresolved issues to the designated person/department
  • Assisting new clients with the account opening process
  • Provide client with relevant information regarding the website, promotions and products
  • Communication precise and correct information at all times
  • Inform clients via their account of any changes that concern them
  • Be an ambassador for the company and provide high level service through the necessary channels

Requirements:

  • University/College Degree
  • Fluency in English and Spanish
  • I.T. Proficient
  • Minimum 2 years experience in Customer Support or HORECA roles
  • Excellent communication and organisational skills
  • The successful candidate must be able to work shifts on a 24/5 rotation

Our client offers a salary of 1200-1400 euros gross per months based on skills, qualifications and experience, plus 13th salary, medical insurance, 22 days annual leave and double pay for holidays.