Senior IT Support Officer – Cyprus Trading Corporation Plc

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Full Time
  • Post Date: November 19, 2020
  • Location cyprus, nicosia
  • Experience 2 Years
  • Position Officer
  • Industry for the position Retail stores
  • Company Cyprus Trading Corporation Plc
Job Description

The Ermes Group, the largest and most diversified retail organization in Cyprus, member of the CTC Group, seeks to recruit a Senior IT Support Officer, responsible for supporting users and guiding junior support personnel.

 

Main duties and responsibilities

  • Understand basic network protocols in order to escalate issues to Network Team
  • Understand IT security principles, support users and guide other support personnel
  • Understand and provide support on Microsoft Office Cloud 365 Platform
  • Support users and other support personnel for Windows client OS
  • Ensure the efficient functionality of all IT hardware equipment
  • Overview and administrate ticketing system
  • Develop and update existing technical documentation

 

Key skills and Qualifications

  • Bsc/BA in Computer Science, Information Systems, Management Information Systems (MIS) or relevant degree, or working towards acquiring such degree.
  • Minimum 2 to 3 years of experience in a similar position
  • Proven track record on troubleshooting skills
  • Strong knowledge in managing Windows and Active Directory
  • Knowledge and ability to deploy solutions based both on current trends and capabilities as well as mainstream forms/providers
  • Strong analytical skills and high level of attention to detail
  • Ability to manage multiple tasks and work under pressure, prioritize, organize, analyze and solve problems
  • Commitment to meeting deadlines
  • Excellent interpersonal skills with the ability to build effective relationships and inspire trust and confidence. Have a team player spirit
  • Good communication skills
  • Excellent knowledge of Greek and English language

 

The Company offers an attractive package, depending on qualifications and experience, benefits, continuous training and professional experience in a dynamic and pleasant working environment.

As part of our commitment to the protection of your personal data, please submit your CV through www.ctcgroup.com/careers by the 30th of November 2020. We will only contact you if you have been selected as a potential candidate for this position.

                                                    All applications will be treated with confidentiality

 

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