Russian-Speaking Call Center Agents – CareerFinders

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Full Time
  • Post Date: May 13, 2020
  • Location cyprus, nicosia
  • Industry for the position Financial Services
  • Company CareerFinders
Job Description

CareerFinders, on behalf of our client, a reputable electronic money institution with offices in Nicosia, we are seeking to establish a card-issuing Call Center and are therefore seeking to recruit enthusiastic and hard-working Russian-Speaking Call Center Agents to join this exciting new department. The successful applicants must be fluent in both English & Russian and possess excellent communication skills.

 

Key Duties/Responsibilities:

  • Performing a full range of client service-oriented telephone and e-mail support activities (including card support call-centre, Internet Banking Help desk).
  • Handling client questions/queries via email.
  • Performing various operational duties as deemed necessary.
  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
  • Help improving client satisfaction, strengthening client commitment, ensuring client retention.

Key Skills/Experience:

  • Fluency in English and Russian is essential.
  • Exceptional verbal and written communication skills, as well as problem-solving skills.
  • Previous experience in customer support will be considered an advantage, but not essential.
  • Ability to multitask.
  • Basic Computer knowledge.
  • Ability to work in rotating shifts and availability to work overtime when/if required.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the reference number KRA4521. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.

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