Retention Manager VAC-15478S

Full Time
  • Post Date: October 17, 2017
  • Location cyprus, limassol
  • Industry for the position Financial Services
  • Company StaffMatters Recruitment Specialists
Job Description

Our client, an International Forex Company located in Limassol, is now looking to recruit a Retention Manager.

Responsibilities:

-Managing a team

-Managing on-going client relationships

-Keeping up to date with market information and monitoring trends in all major currency pairings

-Setting individual and department sales targets and managing the team to reach their targets

-Provide training to clients on the use of the Company’s products (including webinars)

-Explaining the payment process mechanism

-Maintain high levels of client acquisition, retention and deposits

-Help maintain high levels of client acquisition, retention and reactivation

-Ensuring customer satisfaction, professional communication

Requirements:

-EU-citizenship/Work permit

-3+ years of experience in a similar position

-Bachelor’s degree in Economics, Finance, Business Management (MBA is an advantage)

-Fluency in English

-Effectively communicates with all employee levels and levels of management

-Outstanding written/verbal communication and presentation skills

-Strong decision making and problem solving skills

-Exceptional analytical, organizational and interpersonal skills

-Proficiency with different trading platforms and tools

-Proficiency with Microsoft Office suite, including Word, Excel, Power Point and Outlook;

Salary based on qualifications and experience + 13th salary + other benefits.