Reservations and Customer care Agent – Kanika Hotels Ltd

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Full Time
  • Post Date: April 16, 2021
  • Apply Before: May 16, 2021
  • Location cyprus, limassol
  • Experience 2 Years
  • Gender Both
  • Industry for the position Hospitality
  • Company Kanika Hotels Ltd
Job Description

We are looking to recruit an enthusiastic and friendly individual to join a team of hospitality professionals in our central reservation office, located in Limassol.


What we expect from you

  • To ensure a consistently high standard of customer service following the KANIKA Hotels & Resorts guidelines and the department Standard Operating Procedures.
  • To answer questions about property facilities/services, room accommodation, and handle all the reservations and customer support process with first time guests.
  • To directly administer direct reservations and customer support inquiries in a prompt, efficient and professional manner in line with the Kanika values.
  • To handle and assist with the reservations and customer support services for hotel guests and tour operator specialists that require destination wedding holiday packages and or golf holiday packages.
  • To manage website enquiries through the company CRM, ensuring efficient follow up as per company policies Uses various selling techniques to maximize conversion of website chats into confirmed room reservations
  • To process direct reservations for VIP and CIP and ensures that they are handled in a prompt, professional and gracious
  • To ensure that all correspondence for arrivals is linked to the PMS reservation system.
  • To understand and implement the correct use of reservations systems, sales scripts, marketing collateral, pricing policies, reservation policies, loyalty program policies, quotation templates, communication skills and follow-up automations to ensure high quality of services and successful sales conversion rates;
  • Work towards achieving targets, under the guidance and leadership of the Head of Reservations and Customer Service.
  • To establish good relations with Tour Operator call center agents, retail travel agents and home workers involved with the reservations department.
  • To strive to maximize Room Revenues by using various up-selling techniques to sell the highest possible room categories and actively up-sells the Hotels’ facilities like Restaurants and Spa to the guests.

Qualifications and experience

  • A Hotel Management School graduate
  • Working experience of at least 2-3 years at a similar position of a 4 or 5* Hotel
  • Computer literacy and proficiency in using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Excellent knowledge of Greek and English language. Russian or German language knowledge would be considered as an advantage
  • Pleasant personality
  • Time management and Organizational skills
  • Experience in using Hospitality management systems (Fidelio etc.)
  • EU Citizen or EU Work Permit Holder


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