Merchant Technical Support Officer – Banking Institution – Limassol,CY – RED HR Solutions

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Full Time
  • Post Date: April 27, 2021
  • Location cyprus, limassol
  • Experience 1 Year
  • Position Officer
  • Qualification Bachelor Degree
  • Gender Both
  • Industry for the position Banking
  • Contact Person Marina Nicolaou
  • Company RED HR Solutions
Job Description

The Client

On behalf of our client, a Banking Institution in Limassol we are looking to recruit a Merchant Technical Support Officer to join their team.


Duties and Responsibilities

  • Ensure that merchant support is up to par with the Bank’s required standards
  • Preform POS initialisation, pre-deployment transaction testing and installation
  • Provide second level POS technical support via telephone for existing merchants and ensure effective troubleshooting for POS related issues, including non-working hours and weekends
  • Provide onsite technical support for instances in which telephone support is not sufficient (including potential client visits during non-working hours and weekends if deemed necessary)
  • Undertakes POS operational training to merchants’ staff and performance of refresher trainings as needed for specialised industries i.e. car rentals, hotels
  • Work and support external service providers to ensure proper integration and testing of merchant systems to the POS
  • Handle Terminal Management System POS setup and settings configuration
  • Support in daily monitoring activities and maintain internal records
  • Maintain an effective and up-to-date POS inventory control list
  • Ensure proper training of the Bank’s first level support teams and/or third party support teams
  • Adhere to the POS deployment & technical support procedures as well as standard procedures for the proper escalation of unresolved issues to appropriate internal teams
  • Ensure an ongoing merchant relationship management and acquiring service feedback gathering from merchant stores and the market
  • Take ownership of customer issues through to resolution or escalation while providing accurate and prompt feedback both to the merchant and teammates
  • Maintain a high percentage of issue resolution within first customer interaction.


  • University Degree and/or experience in a Card/Payment Services or other technical support role
  • Familiar with Digital/Cards Payments and merchant payment acceptance processes; knowledge of POS Terminals and related technologies will be considered an advantage
  • Disciplined and self-motivated; ability to take initiative and deliver results in a dynamic environment
  • Great sense of responsibility to achieve high levels of productivity and quality; sense of urgency with respect to customer contacts and problem resolution
  • Strong organisational and time management skills; ability to multi-task and prioritise in a high-volume, fast paced environment
  • Energetic, flexible, with a positive attitude; team player and hard worker
  • Excellent communication skills, writing and analytical skills
  • Fluent in Greek and English languages

Location: The position is for the Client’s offices in Limassol.

Remuneration: An attractive remuneration package will be offered to the successful candidate, according to experience and qualifications.





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