Manager, Attractions, Operations & Ticketing – Limassol

Job Overview

  • Qualifications Associate Degree, Bachelor Degree
  • Position Manager
  • Industry Hospitality
  • Experience 3 Years

POSITION SUMMARY:

The Manager, Attractions Operations & Ticketing implements the strategic goals of the attractions at COD and demonstrates operational leadership. Achieves the organization’s philosophy, mission and strategical objectives by managing available human and fiscal resources to meet all stakeholders’ expectations.

In accordance with the policies, procedures and standards of Melco Resorts, the Manager, Operations is responsible for managing the Attractions Operations, Attractions Retail, staffing, training, maintenance, and cleanliness standard for all attractions at City of Dreams Mediterranean. Will also be responsible for overseeing ticketing for all attractions/events.

PRIMARY RESPONSIBILITIES:

  • Develops measurable standards and manages the Operations team to ensure quality guest
  • service standards are maintained
  • Efficiently provides superior level of customer service to COD guests

  • Write/approve standard operating procedures and policies for assigned areas and oversee the general and on-the-job training of assigned teams

  • Ensures all operating procedures and training materials/programs are compliant with the Safety
  • Procedure and current industry standards
  • Assists in the creation and management of the annual departmental budget
  • Establishes and reviews operational policies and procedures for the Operations department
  • Conduct daily walkthrough of areas, ensure all defects are reported and rectified, area is clean and ready for guest use
  • Ensures all attraction gear, equipment, amenity, and consumables are in good working condition, with ample stock and properly placed in their designated areas
  • Must always be on the floor to ensure all areas are operating smoothly
  • Updates the sales and operations data daily as required
  • Mentors the Supervisors of Attraction operations in daily operating responsibilities
  • Timely creation and approval of rosters
  • Checks and evaluates roster drafted by supervisors and ensure proper manning are assigned in
  • all attraction and entertainment/ticketing areas as needed
  • Ensures to be part of the team’s daily briefing pre and post operations briefing
  • Ensures all safety certifications of equipment and attractions are up to date, no expired or worn-out gear and equipment must be allowed to be used by internal and external guests
  • Plots schedules of Supervisors while ensuring that all shifts are covered by a Supervisor or Manager
  • Ensures that all reimbursements, payments, orders, requests, cash advances are liquidated immediately
  • Ensures that the department petty cash is used for emergency purposes only with the approval of the Director of Attractions and proper documentation must be made on where the cash was used
  • Plans and executes Operations staff meetings as needed
  • Evaluates and resolves problems presented by internal and external guests
  • Develops and implements an internal operational audit program to ensure the safety of both guests and employees
  • Liaises closely with Marketing to support the implementation of marketing, branding and public relations-led initiatives inside the park
  • Develops the labor and expense budgets for Attractions Operations
  • Assists with park and division duty manager programs, to include scheduling and training
  • Evaluate the performance of departmental leadership and provide feedback to   promote growth and retention
  • Creates a positive environment within the Operations Team to maintain high standards of customer service and park cleanliness
  • Develops, with the support of the Director, The Adventure Park offerings, programming, and guest experience initiatives
  • Coordinates the recruiting and training of Operations staff and oversees personnel matters such as classification, interviewing and selecting new staff, resolving employee grievances, and ensuring compliance with applicable policies and local laws
  • Prepares and maintains daily reports relating to attraction operation and develop programs to maximize through-put and minimize down-time
  • Serves as a liaison for Operations to Senior and corporate leadership
  • Liaises closely internally in support of marketing, branding, and PR requirement of the venue and the complex on a whole
  • Leads and manages the Operations team to ensure to provide an excellent customer experience
  • Develops and executes succession plans of the employees with direct reports
  • Ensure that Attractions and Entertainment are always fully operational
  • Keeps accurate and detailed accounting records
  • Performs a wide variety of supervisory responsibilities with time-sensitive deadlines
  • Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the policies concerning fire, hygiene, health and safety
  • Responds to changes in the attractions functions as dictated by the industry and company

KEY PERFORMANCE INDICATORS:

  • Ensures all attractions and sub-sections are appropriately maintained
  • Ensures all personnel deliver excellence in performance
  • Demonstrates and delivers a positive image of COD Mediterranean to all stakeholders

QUALIFICATIONS:

Experience

  • Minimum (two) 2 years Managerial experience in theme park Operations or equivalent
  • Proven experience in selecting, training, coaching and evaluating employees and directing others to do the same
  • Entertainment or Theatre background is an advantage
  • Diploma holder in Business Management or a related course is preferred

Skills / Competencies

  • Computer and administration skills, including experience with FileMaker Pro, Microsoft Word and Excel programs
  • Good command in both spoken and written English
  • Good public relations skills with strong communication skills in both written and verbal
  • Effective time management, task management and communication
  • Ability to write reports, business correspondence and procedure manuals
  • Ability to read, analyze and interpret professional journals, technical and manufacturer’s procedures and government regulations
  • Possesses the following personal qualities:
    • Passionate
    • Organized
    • Innovative
    • Customer-orientated
    • Hardworking
    • Patient
  • Demonstrates integrity, ingenuity and inventiveness in the performance of assigned tasks
  • Strong Management and Leadership abilities
  • Exercises independent judgment
  • Ability to work flexible hours, including nights, weekends, and holidays

To apply, please click here: Manager, Attractions, Operations & Ticketing – Limassol

Company Information
  • Total Jobs 17 Jobs
  • Category Casino

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