Junior IT Support Officer

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Full Time
  • Post Date: November 6, 2019
  • Apply Before: December 5, 2019
  • Location cyprus, limassol
  • Experience 1 Year
  • Position Officer
  • Qualification Certificate
  • Gender Both
  • Industry for the position Sales
  • Contact Person HR Officer
  • Company Crowd Tech Ltd
Job Description

Crowd Tech Ltd is a CySEC Licensed and Regulated FX Company based

in Limassol. Our company is now seeking to recruit a dynamic and motivated

individual to provide technical support to users in an efficient and accurate manner.

Job specifications:

  • Provide first tier technical support for company workers and employees
  • Properly escalate unresolved queries to the next level of support
  • Prepare new environment for new employees
  • Handle purchasing tasks for IT-related equipment and software
  • Follow up with customers, provide feedback and see problems through to resolution
  • Preserve and grow your knowledge of help desk procedures, products and services

Job Requirements:

  • Proven working experience in providing help desk support in dynamic environment including email, printers, phone systems, hardware and software configuration issues
  • Assisting with managing the IT inventory
  • Proficiency with Microsoft and Apple environments
  • Understanding of network concepts including DNS, IP, DHCP Working knowledge of help desk software, databases and remote control.
  • Any experience with a ticketing system will consider a plus
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Information Technology, Computer Science or equivalent will consider as an advantage
  • English Language is a must

The company offers:

  • Competitive remuneration package (yearly bonus scheme)
  • Medical insurance scheme (after the probation period)
  • Professional growth is encouraged

*To apply for the position please forward your CV to [email protected] quote the Reference No. IT1119, as well as detailing your Salary expectation

**You are kindly requested to include your salary requirements in your application. Due to the high volume of CV’s we receive, applications without salary requirements will not be considered.

Closing Date for applications: 20/11/2019