IT Support Officer (Rotating Shifts) – AA Acenetworks Ltd

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Full Time
  • Post Date: March 6, 2020
  • Location cyprus, limassol
  • Experience 1 Year
  • Position Officer
  • Industry for the position Computer & Technology
  • Contact Person Andis Americanos
  • Company AA Acenetworks Ltd
Job Description

Who we Are?

AceNetworks is an Information Telephony Computing (ITC) Development and IT Consulting company with more than 12 years of experience in the market. We have been providing outsource IT services and Voice over IP (VoIP) telephone since 2005. Our clientele consists of many international corporations in different areas and we are involved in projects that demand leading edge information technology skills.

About the position

We are seeking to recruit highly capable candidates for the position of IT Support Officer to join our expanding team.

Responsibilities:

  • Log users’ requests in the ticketing system
  • Update ticket notes
  • Escalate unresolved incidents/service requests to the proper 2nd level support teams
  • Provide technical support to end users
  • Install and configure hardware operating systems and applications
  • Complete other assigned duties

Qualifications & Experience:

  • Degree in Information Technology or any relevant field
  • Minimum 1-year work experience in an IT related professional environment
  • Knowledge and experience of Windows OS
  • Knowledge and experience in file sharing solutions
  • Knowledge and experience in hardware and software configurations
  • Knowledge and experience in Active Directory will be considered as advantage
  • Knowledge and experience on Microsoft Azure or VMware Horizon (or any other Cloud Solution) will be consider
  • Fluency in English and Greek
  • Excellent written and verbal communication skills
  • Ability to learn and apply IT technology and concepts
  • Ability to work individually and as a part of a team
  • Ability to work under pressure

 

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