HERTZ Customer Service Representative Larnaca – Nicosia – Limassol

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Full Time
  • Post Date: April 14, 2021
  • Apply Before: May 14, 2021
  • Location greece,
  • Experience 1 Year
  • Position Others
  • Qualification Diploma
  • Gender Both
  • Industry for the position Car Rental
  • Contact Person Nikos Chronis
  • Company HERTZ
Job Description

Basic Information

Hertz is one of the largest Rent-a-Car companies in Cyprus based on its financial capacity, experience and the size of the fleet of vehicles it manages.

Hertz Cyprus is searching for a Customer Service Representative to join the NICOSIA & LARNACA & LIMASSOL Operations team.

The Customer Service Representative provides attentive, courteous service to understand the customer’s travel needs, promote Hertz’s products and services and resolve issues.

Her/his main responsibilities will be the following.

– Welcome each customer with a smile

– Respond to customer inquiries

– Qualify and process customer rentals with accuracy and attention to detail

– Resolve customer issues and concerns professionally using effective customer service techniques

– Effectively communicate and offer ancillary products and services to enhance customer’s travel experience

– Emphasize on selling and revenue maximization on core products such as, but limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells

– Answer telephone calls in a timely manner in accordance with best practices and policy standards

– Process customer rental returns.

– Liaise with various Hertz departments

– Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

– Thoroughly enjoy going the extra mile for our customer.

– Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part

 

Basic Requirements

– Bachelor degree or equivalent

– Proficiency in English. Additional foreign language will be a plus

– Valid driver’s license. Must be at least 21 years of age

– Computer literate

– 2-3 years of customer service and sales experience, preferably in the car rental or tourism industries

– Flexibility to work days, nights, weekends, and holidays

– Ability to work in a fast-paced environment with a variety of tasks

– Ability to demonstrate professionalism and a welcoming, client-oriented approach

– Exceptional communication skills

 

To apply, please use the https://apply.smartcv.co/Hertz-Cyprus/job/3jd

303221

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