German Speaking Customer Support Agent VAC-15577G

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Full Time
  • Post Date: November 8, 2017
  • Location cyprus, limassol
  • Industry for the position Financial Services
  • Company StaffMatters Recruitment Specialists
Job Description

Our client is an established Cysec regulated Forex company based in Limassol and they are in the process recruiting a German Speaking Customer Support Agent .

Main duties and responsibilities:

  • Dealing directly with clients inquires via live chat, email and telephone
  • Assisting with the process of obtaining client documentation
  • Handling calls and incoming requests from clients
  • Coordinating with the sales team and other relevant departments to properly and effectively assist clients
  • Informing the clients about company’s KYC procedures

Key Requirements:

  • Fluent in both English and German language – written & verbal
  • Customer service oriented
  • Excellent communication skills (German and English) – written & verbal
  • Desirable Requirements:
  • Previous experience in the Forex industry
  • Prior experience in a similar position
  • Knowledge of MT4 platform
  • IT literate preferably Microsoft Office

What it is Offered:

  • Competitive Salary depending on skills and qualifications
  • Performance related awards
  • Opportunity for self-development and career advancement
  • Working within a multicultural and highly motivating environment
  • Team-building activities
  • Future – growth oriented organization
  • Commitment to equal opportunities and long-term collaboration