German Retention Agent VAC-15569A

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Full Time
  • Post Date: November 8, 2017
  • Location cyprus, larnaca
  • Industry for the position Financial Services
  • Company StaffMatters Recruitment Specialists
Job Description

Our client, a well established Cysec Regulated Broker, is looking to hire a Arabic Sales Agent for their offices in Larnaca.


The company is an award winning forex and commodities broker providing trading services and facilities to both retail and institutional clients.


  • Act as the “eyes and ears” servicing a portfolio of clients in the FX marketplace by reporting trends and
  • providing general market information to clients
  • Act as a conduit between clients and the FX market
  • Assist clients with queries regarding trading and the instruments available for use by the client
  • Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both
  • technically and fundamentally
  • Training new clients on companies platforms and trading tools
  • Building and maintaining client relationships by understanding the client’s needs and trading profile and
  • providing suitable support and guidance where required
  • Liaise with other departments, when required, to escalate and resolve issues and/or report faults
  • Achieving monthly targets
  • Providing understanding of technical and fundamental analysis to clients via scheduled 1 to 1 training
  • sessions
  • Contacting clients to provide general market updates
  • Utilizing retention strategies to maximize client satisfaction
  • Cross selling company services to provide client improvement and increase LTV targets
  • Ensuring timely follow up of all contacts
  • Maintain high levels of client acquisition, retention and re-activation


  • University/College Degree
  • Fluency in English and German
  • I.T. Proficient
  • Minimum 1 year experience in relevant field
  • Excellent communication and organisational skills
  • Knowledge in Technical Analysis will be consider an advantage

Our client offers a salary is based on skills, qualifications and experience, plus 13th salary, medical insurance, 22 days annual leave and double pay for holidays.


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