Fixed Number Portability, Teamleader

Full Time
  • Post Date: October 19, 2017
  • Location cyprus, nicosia
  • Qualification Certificate
  • Industry for the position Consumer Services
  • Company MTN Cyprus Ltd
Job Description

The role:

We are currently looking for a Fixed Number Portability, Teamleader. The successful candidate will be responsible to coordinate, manage, monitor and improve the Fixed Number Portability team performance and processes.

Responsibilities:

•Coordinate the porting in and porting out of Fixed customers and ensure delivery within set timeframes

•Prepare necessary documentation to facilitate the process

•Ensure excellent customer experience and communication during the overall process

•Manage the performance of the FNP team on a day to day basis

•Provide reporting and analysis on FNP performance

•Coordinate with and participate in regular and ad-hoc meetings with other operators and/ or regulator

•Organize and facilitate weekly team briefings

•Participate in Customer Experience Management team meetings

•Timely escalation of issues and provide solutions

 

Experience/Knowledge:

•Professional degree and /or diploma in relevant field

•1-2 years’ experience in commercial or customer service environment.

•Business understanding

•Local business context

•PC literacy skills. Proficiency in word processing and spreadsheets

•Understanding of services and products

•Basic knowledge of GSM technology and services

•Presentation skills

•Analytical skills

•Fluent Greek and English.

Applications

All interested candidates should send their CVs to [email protected] stating the job title in the subject line.