First Line Support IT Engineer-On behalf of our client- Nicosia,Cyprus – RED HR Solutions

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Full Time
  • Post Date: July 7, 2020
  • Location cyprus, nicosia
  • Experience 2 Years
  • Position Others
  • Qualification Bachelor Degree
  • Gender Both
  • Industry for the position Management Consulting
  • Contact Person Marina Nicolaou
  • Company RED HR Solutions
Job Description

The Client

Christos Patsalides Corporate Management Ltd is a corporate service provider offering administration of local and overseas Companies, secretarial, legal, and banking support services.

We are looking to recruit a First Line Support IT Engineer for its offices in Nicosia.

The Role

The role requires a real team player who has the ability to manage, resolve, prioritize and escalate technical issues at the company to ensure a prompt closure and the smooth and secure IT infrastructure of the company

Duties and Responsibilities

  • Act primarily in a 1st line support capacity, resolving issues in person, over the phone.
  • Monitor on a daily basis the Company’s Systems and IT infrastructure.
  • Maintain a high degree of customer service when responding to support issues.
  • Escalate of more complex problems to the relevant external IT provider and take ownership of the support issues and seek closure ensuring all relevant support procedures are followed.
  • Install, configure, upgrade, and deploy new and existing software and / or hardware in line with defined procedures.
  • Report key support issues and trends identified to the management of the company.
  • Monitor and manage daily all of company’s systems backup and security.

Skills / Qualifications / Experience

  • BSc /BA , Degree in Computer Science, engineering, IT Technician or relevant field.
  • One of either CCNA / MCSA certifications is a requirement and a second one will be considered an advantage:
  • Experience in Windows 10 environment
  • Thorough knowledge of computer systems and networks (Installing and configuring computer hardware operating systems and applications)
  • Good knowledge of internet security and data privacy principles
  • One year of experience as IT engineer, technician or relevant position
  • At least one (1) year experience with LAN/WAN networks
  • Troubleshooting system and network diagnostic and problem solving skills
  • Very good communication abilities
  • Outstanding organizational and time-management skills

Location  

The position is for the Client’s offices in Nicosia

Remuneration

A competitive remuneration package will be offered to the successful candidate, according to qualifications and experience

 

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