Doorman – Limassol

Job Overview

POSITION SUMMARY:

The Doorman is responsible for delivering a quality customer service experience and enhancing guest satisfaction by acknowledging, welcoming, bids farewell, and greets with a smile all guests and visitors of the Hotel.

 

PRIMARY RESPONSIBILITIES:

  • Provides prompt, efficient, and professional customer service to guests of City of Dreams Mediterranean by ensuring all guests are addressed in a polite and courteous manner as they enter and exit the hotel by maintaining all set standards
  • Posts in designated lobby position to ensure readiness to assist the guests
  • Assists with guest luggage, open/closing of car / hotel doors, and valet parking upon arrival and departure
  • Handles guest requests / inquiries in a professional and helpful manner
  • Ensures smooth arrival and welcomes all guests with a smile
  • Ensures that all guest’s luggage is retrieved from vehicle in a timely and efficient manner and transferred to the Bell Desk for appropriate labelling, ensuring seamless delivery to the guestroom
  • Directs traffic at the porte-cochere and assists with valet parking when appropriate
  • Maintains product knowledge of events and facilities of City of Dreams Mediterranean, including gaming, spa, recreation, food & beverage and entertainment, ensuring guests receive accurate, timely information and advice
  • Builds relationships with guests to gain loyalty by promoting positive guest relations and guest preferences
  • Maintains the City of Dreams Mediterranean driveway, ensuring that a safe and orderly environment is always maintained
  • Assists the Bell Attendants when required
  • Attends daily briefings and departmental meetings
  • Attends scheduled employee training and periodic reviews on generic hotel and departmental specific responsibilities
  • Adheres to all Company policies and procedures
  • Ensures work area is always clean and neat including the proper maintenance of all equipment needed to perform daily tasks, reporting of malfunctioning or maintenance deficiencies to appropriate area
  • Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues.
  • Performs other reasonable job duties as assigned by supervisors from time to time

 

KEY PERFORMANCE INDICATORS:

  • Excellent knowledge of all products and services offered by City of Dreams Mediterranean
  • Continuous progress of Technical Skills
  • Positive Customer Feedback

 

QUALIFICATIONS:

 

Experience

  • Minimum 1 year of experience as a Doorman/ Door Attendant or similar in the Hotel Industry

Education

  • High school diploma or equivalent professional training

 

Skills / Competencies

  • Excellent interpersonal and customer service skills
  • Professional written communication skills
  • Excellent command of Greek and English

 

PERSONAL COMPETENCIES:

  • Achieves agreed objectives and accepts accountability for results
  • Displays a high commitment to delivering results
  • Leads others to achieve business objectives
  • Communicates effectively
  • Displays the highest level of integrity
  • Ability to maintain discretion
  • Self-motivated
  • Approachable

To apply, please click here: Doorman – Limassol

Company Information
  • Total Jobs 13 Jobs
  • Category Casino

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