Customer Service Representative – HTC Energy Ltd

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  • Post Date: June 19, 2020
  • Location cyprus, nicosia
  • Gender Both
  • Industry for the position Oil & Energy
  • Contact Person Mr Pavlos Siman
  • Company HTC Energy Ltd
Job Description

HTC Energy is a strategic partner of Exxon Mobil, the world’s largest petroleum company. We are the exclusive distributors of the Esso fleetcard in Cyprus and are looking to recruit a talented individual with a proven track record to join us.This is a temporary job vacancy for the period 01 Sep 2020 – 28 Feb 2021.RoleWe are looking for a young, enthusiastic, goal orientated Customer Service Representative to support the company’s rapid growth by servicing existing customers and managing leads for new customers. You will be responsible for attending to customer information requests and complaints, managing the CRM database, supporting marketing campaigns and managing customer sales leadsResponsibilities:

  • Customer Service
  • Product and service information to existing customers
  • Customer complaint handling
  • CRM database management
  • Setting up of new client accounts in CRM
  • Updating client account records
  • Recording customer service complaints
  • Sales and Operational Reporting
  • Marketing & sales support
  • Following up on sales enquiries and responses to marketing campaigns
  • Managing, tracking and following up on leads
  • Qualifying of leads and fixing meetings for the sales executive

Skills & Experience

  • Business related degree would be an advantage although not a pre-requisite
  • Demonstrated experience and success in Customer Service
  • Persuasive with excellent telephone communication skills
  • A good command of the Greek and English language – verbal and written
  • Good time management and planning skills
  • Computer literate – Excel, Word, Outlook, CRM
  • Hard working, self-motivated and enthusiastic
  • Patient, persistent and determined
  • Courteous and professional

ApplicationsAll applications will be treated with strictest confidentiality. Interested applicants should send their CV to [email protected] by 19th July 2020, stating the job title applied for in the subject line. 

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