- Location cyprus, nicosia
- Industry for the position Restaurants / Cafes
- Company POUR OVER CY LTD
Duties and Responsibilities
- Τhe job holder’s main responsibilities are to manage the franchisees requests and/or challenges, ensuring that they are resolved within the company’s timeframe standards.
- More precisely the job holder will receive and register all incoming calls and emails which relate to franchisees requests, using the company’s assigned platform.
- Identify and provide the franchisees with the proper answer and/or solution directly, or forward the request to the company’s corresponding department, ensuring that that they will get back to the customer service with the proper resolution in order for the franchisee to be contacted within set timeframe
- Review customer service procedures and suggest actions and/or new procedures which will improve the efficiency and effectiveness of the department as well as the satisfaction level of the franchisees.
- Bachelor’s degree
- At least 2 years of experience, preferably in customer service within a company environment
- Strong command of English and Greek language (in written and verbal form)
- Very good knowledge of the Microsoft Office platform (Word, Excel, PowerPoint)
- Customer oriented attitude and strong sense of responsibility and consistency
- Excellent communication skills
- Self-motivated and able to work both independently and within a team
- Strong time management and organizational skills
What we offer
- Career opportunities
- Ongoing training and professional development
- Various benefits and optional private medical insurance
- Α challenging, modern work environment
Candidates must submit their resumes, the latest by the 30th of August 2019 to the following dedicated e-mail address: [email protected]
All applications will be treated with strict confidentiality