Customer Relations Officer (Spanish Market) VAC-15523G

Full Time
  • Post Date: October 25, 2017
  • Location cyprus, limassol
  • Industry for the position Financial Services
  • Company StaffMatters Recruitment Specialists
Job Description

Our client is a leading FX company based in Limassol and they are looking to recruit a Customer Relations Officer (Spanish Market).Our client is a leading FX company based in Limassol and they are looking to recruit a Customer Relations Officer (Spanish Market).

Duties :

  • Assists customers who wish to open an trading account
  • Handles welcome calls/call-back requests
  • Maintains contact with existing clients to ensure high levels of client satisfaction
  • Provides general information in regards to platforms and services offered
  • Informs and assists clients in relation to the use of all current and future products
  • Provides quality and efficient live support to existing and potential clients
  • Maintains professional internal and external relationships that meet
  • Company’s core values
  • Delivers service and support to customers through live chats, emails, phone calls and meetings
  • Collects customer feedback and follows up e.g. requests for new products and services
  • Suggests ideas and actions to develop the market
  • Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns

Requirements :

  • University Degree preferably in Finance or Economy
  • Previous relevant working experience will be considered an asset
  • Excellent command of the English and Spanish language
  • Computer literacy with very good working knowledge of Microsoft Office applications

Salary Offered :

Based on Skills and experience : 19’500 – €32’500