- Location cyprus, limassol
- Industry for the position Financial Services
- Company StaffMatters Recruitment Specialists
Job Description
Our client is a leading FX company based in Limassol and they are looking to recruit a Customer Relations Officer (Japanese Market) .
Duties :
- Assists customers who wish to open an trading account
- Handles welcome calls/call-back requests
- Maintains contact with existing clients to ensure high levels of client satisfaction
- Provides general information in regards to platforms and services offered
- Informs and assists clients in relation to the use of all current and future products
- Provides quality and efficient live support to existing and potential clients
- Maintains professional internal and external relationships that meet
- Company’s core values
- Delivers service and support to customers through live chats, emails, phone calls and meetings
- Collects customer feedback and follows up e.g. requests for new products and services
- Suggests ideas and actions to develop the market
- Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns
Requirements:
- University Degree preferably in Finance or Economy
- Previous relevant working experience will be considered an asset
- Excellent command of the English and Japanese language
Salary Offered :
Based on Skills and experience : 19’500 – €32’500
