Client Support Agent (Forex) – Larnaca

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Full Time
  • Location cyprus, larnaca
  • Experience 2 Years
  • Position Officer
  • Qualification Certificate
  • Industry for the position Financial Services
  • Contact Person Eleni Karasavva
  • Company ADVANCE CAREER LTD
Job Description

Advance Career Ltd, on behalf of our client a leading CySec regulated organisation located in Larnaca is seeking to recruit Client Support Agents;

Responsibilities:

  • Deal directly with clients through phone, email and/or live chat
  • Obtain and evaluate all relevant information to handle inquiries correctly
  • Respond promptly to customer inquiries, handling and resolving them accordingly
  • Record details of all inquiries, comments and complaints
  • Communicate and coordinate issues with other departments
  • Direct requests and unresolved issues to the designated person/department
  • Assisting new clients with the account opening process
  • Provide client with relevant information regarding the website, promotions and products
  • Communication precise and correct information at all times
  • Inform clients via their account of any changes that concern them
  • Be an ambassador for the company and provide high level service through the necessary channels

Qualifications:

  • University/College Degree
  • Fluency in English plus an additional language
  • Computer literate
  • 2+ years experience in Customer Support or HORECA roles
  • Excellent communication and organisational skills
  • Ability to work shifts on a 24/5 rotation including night shifts

Benefits:

An attractive remuneration package will be offered to the successful person