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Client Service Executive (5705)

Job Overview

CareerFinders, on behalf of our client, an established and expanding International Services Provider with offices in Limassol, we are seeking to recruit a Client Service Executive to join their team. The successful applicant will primarily responsible for providing outstanding client service, primarily ensuring the smooth and accurate delivery of temporary, cross-border employment contracts to clients across the world. You will possess outstanding organisational and client service skills as well as superior communication skills in the English language. A keen interest and passion for client service, administration and an interest to learn and develop skills and knowledge in the area of Payroll & Employment Contracts will form an integral part of this role.

Key Duties/Responsibilities: 

  • Responsible for the full lifecycle of clients working on temporary cross-border employment contracts.
  • Principal point of contact for all customer enquiries either by telephone or email.
  • Collect and check timesheets.
  • Verify employment contracts.
  • Collect and verify compliance related documentation adhering to strict EU data protection laws.
  • Handling compliance calls & emails.
  • Help payroll and payments teams whenever required.
  • Provide accurate data input to document management software.
  • Responsible for monitoring customer satisfaction levels and service delivery turnaround within set time frames.
  • Coordinate and liaise with internal AF departments, agency/client and external partners to ensure the smooth running of the above assigned payrolls.
  • Meet SLAs and reply to Contractors within 24 hours of receiving their queries.
  • Responsible for verifying all new sales and ensure simulation given to contractor was correct and escalate any discrepancy to management.
  • Responsible for Onboarding and registration of contractor on respective payrolls. Share information with respective accountants.
  • Responsible for Collection / making pay slips and ensure it is upload on contractor’s fortune module immediately after payment.
  • Responsible to review First pay slip of respective contract with simulation and escalate any discrepancies to the Sales team or BU Manager.
  • Record all relevant information related to your payroll are documented and recorded in  appropriate files and in related systems and ensure no statutory obligation are missed at all times.
  • Responsible to review the contract and coordinate the flow of information thereafter between all concern teams.

Key Skills/Experience: 

  • Any relevant academic background relating to Business Administration, Finance, Accounting and/or Economics is highly desirable.
  • Previous experience within a similar role is highly desirable.
  • Outstanding client service skills are essential.
  • Any previous experience with Payroll and/or basic accounting will be considered a very significant advantage.
  • Any previous experience with the preparation, review and/or execution of employment contracts is highly desirable.
  • Excellent organisational and time management skills are a must.
  • Fluency to a business level in English (Written & Spoken).
  • Excellent numeric and analytical skills.
  • Demonstrate an extremely positive and proactive approach to work and the ability to work under pressure, multi-task and adhere to strict deadlines.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the reference number KAR5705. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.

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